Tips for training your agents
- Give explicit instructions
- Example: âAny time you post a message via the Slack tool on behalf of the user, prepend your message with: âHypermode Agent Mr. Robot:â but only do that when you post in Slack. Make sure not to do so when just responding to the user.â
- Set clear boundaries
- Example: âOnly answer questions related to the Hypermode Agents. If asked about other products, politely decline.â
- Specify output format
- Example: âRespond using numbered steps for instructions, and use bullet points for lists.â
- Provide example interactions
- Example:
- User: âHow to reset the password?â
- Agent: â1. Go to the login page. 2. Click âForgot Passwordâ. 3. Follow the instructions sent to your email.â
- Example:
- Define tone and style
- Example: âUse a friendly and professional tone. Keep responses under 100 words unless more detail is requested.â
- Anticipate common questions
- Example: âIf a user asks about pricing, direct them to the pricing page and offer to connect them with sales.â
- Tell the agent what not to do
- Example: âDonât provide legal or medical advice. Donât make up information if you are unsure.â
- Test and revise
- After writing your prompt, test it with sample requests. If the agentâs responses are off-target, revise your instructions to be even more specific.